Welcome to Paddles Up USA

At Paddles Up USA, we are committed to providing our customers with high-quality stand up paddle boards and accessories. We want you to be completely satisfied with your purchase. However, we understand that there may be times when you need to return a product. To ensure a smooth and hassle-free return process, please review our product return policy below:

1. Eligibility for Returns:

• We accept returns within 30 Days days from the date of purchase.
• To be eligible for a return, the product must be in its original condition, unused, and in the same packaging as when it was received.
• Returns are only accepted for products that were purchased directly from Paddles Up USA. If you purchased our products through a third-party retailer, please follow their return policy.

2. Return Authorization:

• Before returning any product, please contact me at jennifer@paddlesupusa.com  to obtain a Return Authorization (RA) number. Returns without an RA number will not be accepted.
• Provide your order number, the reason for the return, and clear photographs of the product if there is any visible damage.

3. Return Shipping:

• Customers may be responsible for the cost of return shipping. We recommend using a trackable and insured shipping method to ensure the safe return of the product.
• Include the RA number on the outside of the package and inside with the returned product.

4. Inspection and Approval:

• Once we receive the returned product, our team will inspect it to ensure it meets the return eligibility criteria.
• If the product is in acceptable condition, we will process your return within 10 business days.
• If the product is not in acceptable condition, we will contact you to discuss the situation and potential resolutions.

5. Refunds and Store Credit:

• Refunds will be issued to the original payment method used for the purchase.
• If you prefer store credit instead of a refund, please let us know when requesting your RA number.
• Shipping fees and any applicable restocking fees may be deducted from the refund amount.

6. Exclusions:

• We do not accept returns for used, damaged, or altered products unless the product is covered by a warranty.

7. Customer Responsibility:

• It is the responsibility of the customer to provide accurate information when requesting an RA number and to ensure that the product is properly packaged to prevent damage during return shipping.

8. Contact Information:

• For any questions or to request a Return Authorization (RA) number, please contact our customer service team.

We appreciate your business and strive to make the return process as straightforward as possible. Thank you for choosing Paddles Up USA, and we look forward to serving your stand up paddle boarding needs in the future.

Sincerely,

Jennifer Woodall

Paddles Up USA , LLC